Decision framework
A useful way to frame the choice.
Start with the decision, evidence and operating constraint. A tool choice becomes more reliable when the intended change and ownership are explicit.
Compare workflow fit
Use this step to make assumptions visible, compare options and document what still needs verification before committing to custom software vs. off-the-shelf systems.
Account for change and integration
Use this step to make assumptions visible, compare options and document what still needs verification before committing to custom software vs. off-the-shelf systems.
Plan ownership beyond launch
Use this step to make assumptions visible, compare options and document what still needs verification before committing to custom software vs. off-the-shelf systems.